Guest Relations Executive

Job Responsibilities:

• Answer all incoming telephones calls using appropriate etiquette, transferring calls to appropriate person and taking and relaying messages
• Taking room reservations and entering them accurately into the rooms management system
• Management and monitoring of all reservation channels for the resort, ensuring no over-booking situations and maximization of room occupancy
• Handle all enquiries and forwards them to respective departments for further action
• Controls administration and filing for all hotel departments
• Enter and retrieve information contained in computer databases and keep up to date records of reservations and enquiries from guests.
• Operate standard office equipment other than computers.
• Welcome and acknowledge each guest from arrival throughout the resort as per the standard
• Actively listen and respond positively to guest questions and concerns
• Take guest calls from rooms and action any requests
• Offer delivery of guest amenities to rooms upon request
• To upsell the hotel services and Food & Beverage
• Check-in/Check-out of arriving/departing guests, escorting arrivals to rooms, assisting with bag drop off and collection as required, does a room orientation, take payments and setting up guest bills
• Offer concierge services by supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
• To maintain a professional manner when liaising with guests and always provide high levels of customer service

Excellent Benefits:

1. Service Charge
2. Transport Allowance
3. EPF Contribution
4. Socso
5. Medical
6. Accommodation
7. Staff Meal