Guest Relations Executive

Job Responsibilities:

  • Answer all incoming telephones calls using appropriate etiquette, transferring calls to appropriate person and taking and relaying messages
  • Taking room reservations and entering them accurately into the rooms management system
  • Management and monitoring of all reservation channels for the resort, ensuring no over-booking situations and maximization of room occupancy
  • Handle all enquiries and forwards them to respective departments for further action
  • Controls administration and filing for all hotel departments
  • Enter and retrieve information contained in computer databases and keep up to date records of reservations and enquiries from guests.
  • Operate standard office equipment other than computers.
  • Welcome and acknowledge each guest from arrival throughout the resort as per the standard
  • Actively listen and respond positively to guest questions and concerns
  • Take guest calls from rooms and action any requests
  • Offer delivery of guest amenities to rooms upon request
  • To upsell the hotel services and Food & Beverage
  • Check-in/Check-out of arriving/departing guests, escorting arrivals to rooms, assisting with bag drop off and collection as required, does a room orientation, take payments and setting up guest bills
  • Offer concierge services by supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • To maintain a professional manner when liaising with guests and always provide high levels of customer service


Excellent Benefits:

  1. Service Charge
  2. Transport Allowance
  3. EPF Contribution
  4. Socso
  5. Medical
  6. Accommodation
  7. Staff Meal
Job Summary
Sarawakiana Reta Sdn Bhd
Cove 55, Jalan Santubong / Damai
At least 1 year of working experience in the related field
At least Professional Certificate / Diploma in Hospitality or equivalent.
Full time
Apply now

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