Guest Relations Executive

Job Responsibilities :-

• Answer all incoming telephones calls using appropriate etiquette, transferring calls to appropriate person and taking and relaying messages
• Taking room reservations and entering them accurately into the rooms management system
• Management and monitoring of all reservation channels for the resort, ensuring no over-booking situations and maximization of room occupancy
• Handle all enquiries and forwards them to respective departments for further action
• Controls administration and filing for all hotel departments
• Enter and retrieve information contained in computer databases and keep up to date records of reservations and enquiries from guests.
• Actively listen and respond positively to guest questions and concerns
• Take guest calls from rooms and action any requests
• Offer delivery of guest amenities to rooms upon request