Guest Services Supervisor

Responsibilities:

  • Maintain courteous guest service and respond promptly to guest questions, complaints and/or requests
  • Respond to guests’ special requests, needs, problems, issues and concerns to ensure optimal level of guest satisfaction and repeat business
  • Train, motivate, supervise coach, develop, empower and discipline all front desk staff
  • Provide constant feedback to Hotel Manager on staff / sub-ordinates work performance
  • Complete and distribute all required internal & inter-departmental reports
  • Maintain the methods and procedures used by employees to be in compliance with the standard operating procedures
  • Assist in preparation of payroll documents
  • Preparation of weekly/monthly staff roster
  • Authorize paid outs as per established procedure. Ensure proper back up documents are attached. Review and authorize all corrections, adjustments and deletions
  • Review the Daily Night Audit for accuracy
  • Review Daily Cash Drop with Settlement Reports
  • Review Daily Occupancy Report to ensure accuracy
  • Perform a random daily inspection of guest room
  • Inspect lobby area, general hotel areas and surrounding hotel areas
  • Monitor and control inventories for operating equipment, linen and uniform to ensure par stocks are maintained and costs controlled
  • Maintain appropriate standards of dress, hygiene, uniforms, appearance and conduct of staff
  • Supervise outside contractors/vendors compliance and provide constant feedback to Hotel Manager
  • Implement and control departmental procedures including lost and found, key control, security and emergency procedures, health and safety for employees and guests
  • Perform other tasks deemed necessary for the smooth operations of the hotel or as instructed by the Hotel Manager

Requirements:

  • Minimum with Diploma / Certificate in hotel management / public relations or equivalent
  • Self-confident and an ability to interact with all types of people
  • Candidate should have a good command of English and Bahasa Malaysia
  • Must be ambitious, service oriented, a go getter and a strong desire to succeed
  • Build and maintain relationships with internal and external customers
  • Understands and anticipates guests’ needs, take action to address guests’ needs and strives to exceed guests’ expectations
  • Attend all meetings and events as required by the company
Job Summary
Limar Management Services Sdn Bhd
Kuching
Minimum 1 year working experience in related field.
Minimum with Diploma / Certificate in hotel management / public relations or equivalent
Full time
1
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