Guest Services Executive

Responsibilities:

  • Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.com
  • Maintains a high level of product knowledge of the hotel and the surrounding area
  • Applies and demonstrates all GSE skills and competencies
  • Delivers consistent Tune Experience and Tune Service to all guests at all times
  • Communicates and describes the limited-service concept accurately and consistently
  • Makes daily reservation count for arrivals and departures
  • Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest
  • Process add-ons and payments accurately
  • Supervise the housekeeping team and perform room quality checks
  • Maintains regular and consistent attendance and punctuality
  • Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues
  • Prepares and document accurate shift and daily reports
  • Maintains a clean and organized workspace to enhance productivity
  • Fulfils any function in the hotel and multi-task as required
  • Adheres to all company standards, procedures, and guidelines
Job Summary
Limar Management Services Sdn Bhd
Kuching
Preferably with experience in hospitality and service line
SPM/Certificate/Diploma in equivalent
Full time
2
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