Guest Services Executive

Responsibilities:

• Acts with integrity, honesty and knowledge that promote the mission, values and culture of Tune Hotels.com
• Maintains a high level of product knowledge of the hotel and the surrounding area
• Applies and demonstrates all GSE skills and competencies
• Delivers consistent Tune Experience and Tune Service to all guests at all times
• Communicates and describes the limited-service concept accurately and consistently
• Makes daily reservation count for arrivals and departures
• Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest
• Process add-ons and payments accurately
• Supervise the housekeeping team and perform room quality checks
• Maintains regular and consistent attendance and punctuality
• Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues
• Prepares and document accurate shift and daily reports
• Maintains a clean and organized workspace to enhance productivity
• Fulfils any function in the hotel and multi-task as required
• Adheres to all company standards, procedures, and guidelines