Guest Service Executive

Responsibilities:

  • Acts with integrity, honesty and knowledge that promote the mission, values and culture.
  • Maintains a high level of product knowledge of the hotel and the surrounding area
  • Applies and demonstrates all GSE skills and competencies
  • Communicates and describes the limited service concept accurately and consistently
  • Makes daily reservation count for arrivals and departures
  • Register all incoming guests, making sure all pertinent information is obtained, identification checked, confirmation sheet is printed and signed by guest
  • Process add-ons and payments accurately
  • Supervise the housekeeping team and perform room quality checks
  • Maintains regular and consistent attendance and punctuality
  • Anticipates guests and hotel needs by constantly evaluating the hotel environment and guests for cues
  • Prepares and document accurate shift and daily reports
  • Maintains a clean and organized workspace to enhance productivity
  • Fulfills any function in the hotel and multi-task as required
  • Adheres to all company standards, procedures and guidelines

Requirement :

  • Candidate should have a good command of English and Bahasa Malaysia
  • Able to multitask and work independently with minimum supervision
  • Honest, Reliable, efficient and professional at all times
  • Fun, friendly and humble with a cheerful attitude
  • Excellent knowledge of MS Word and Excel.
  • Able to work on shift/PH
Job Summary
Limar Management Services Sdn Bhd
Kuching Sarawak
1 year experience
Degree/Diploma and/or Certificate in Hotel Management
Full time
1
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