Resort Rooms Division Manager

Job Descriptions:

  • Management and monitoring of all reservation channels for the resort, ensuring no over-booking situations and maximization of room occupancy
  • Taking room reservations and entering them accurately into the rooms management system
  • Manage the front office team by regularly checking and verifying the standard key procedures – Check-in/Check-procedures, escorting guests to rooms with a bedroom introduction for all guests, bag drop off and collection as required, payments and setting up guest bills. Concierge services that supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities. Upselling of hotel products and services
  • Overseeing and managing the housekeeping, maintenance, leisure and security departments by supporting the supervisors in charge and checking SOP’s are being followed
  • To ensure any guest details, payments details or hotel information is kept private and secure
  • Enter and locate work-related information using computers and/or point of sale systems
  • Compile, copy, sort, and file records of office activities, business transactions, and other activities
  • Compile data for and prepare required records and routine, statistical and / or technical reports
  • Keep a record log of all deliveries and invoices for payment tracking
  • Prepare detailed and accurate reports in a timely manner
  • To participate in the formulation of the Annual Operating Budget in determining outlet projected revenues and expenses, operating equipment and FF&E/OS&E requirements in line with the compilation of the Annual Business Plan.
  • Ensure resort administrator and the front office are managing hotel reservation system correctly to ensure no over booking or incorrect room allocation

Job Requirements:

  • Previous experience in hotel management role within a 4*/5* Hotel
  • Have a keen eye for attention to detail
  • Show an excellent command of the English language
  • Strong Management and Inter-Personal skills
  • Experienced in guest liaison techniques
  • Strong multi-tasking abilities
  • Be able to work unsupervised to a flexible time schedule at all times
  • Strong computer skills and financial acumen are necessary
  • Experienced in training staff and creating training plans
  • Highly organized and proactive
Job Summary
SARAWAKIANA RETA SDN BHD
Santubong, Kuching
2 - 5 years
Degree/Diploma and/or Certificate in Hotel Management
Full time
1
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