Day Time Security

Be Part of Something Different

Cove 55 is an Internationally acclaimed luxury hotel & resort near Mt Santubong, Kuching. The hotel is committed to providing our guests a 5 star customer service and the highest levels of comfort and luxury. In 2018 the hotel re opened after extensive refurbishment and won two key international luxury hotel awards.

We value our team and promise our colleagues a warm welcome and will help you to feel part of our Cove 55 family from day one. We are dedicated to giving you every opportunity to excel in your role and you can rely on us to support you as you settle into your journey with us and make Cove 55 ‘Your Place to Shine’.

Cove 55 are looking for a dynamic, talented & dedicated maintenance personal to join our award winning team. This is a unique opportunity for career development at the highest level in a boutique luxury property.

 

REQUIRED EXPERIENCE/SKILLS/CHARACTER

The ideal candidate will be a friendly, honest, dedicated and reliable individual who has the willingness to put in extra effort and time when required, as well as the passion and natural affinity to serve customers. You will work well under pressure and enjoy working with a multi-cultural team and guests alike, while possessing following additional competencies:

  • Previous experience in similar position within a 4/5* Hotel
  • Show a good command of the English language
  • Be able to work unsupervised to a flexible time schedule
  • Trained in First Aid
  • Strong guest liaison skills
  • Trained in First Aid
  • Experienced in Safety Management is an added advantage
  • Able to work on shift and willing to perform overtime as and when required

DUTIES & RESPONSIBILITIES

The Resort Security as an ambassador for Cove55 is required to actively promote the quality image of the hotel at every opportunity. You are responsible to provide professional service to our guests, ensuring their stay will become a memorable experience. Your role will include Assignments throughout the day/night on various shift patterns.

It is of key importance to note that Cove55 is a small boutique property and thus it will be important and regularly required to perform duties outside of your job description as requested/required by the Resort Managers.

 

JOB ROLE

Your role will be to be responsible for the resort services & security duties whilst ensuring guest and staff safe at all times, you will ensure this by;

  • Welcoming and acknowledging each and every guest upon arrival at the security gate
  • Assisting guests with their luggage upon check in/out
  • Wishing Farewell to each and every guest upon departure at the security gate
  • Actively listen and respond positively to guest questions and concerns
  • Take guest calls from rooms and action any requests
  • Offer delivery of guest amenities to rooms upon request
  • Preparation and service of late night snacks
  • Operate the security gate at the main entrance
  • Patrol all areas of the property at regular intervals and as per the management instruction
  • Assist guests throughout the resort as required
  • Monitor Closed Circuit Televisions, perimeter alarm system, and fire life safety system
  • Monitor property entrances and exits under lock and key as required
  • Implement and manage property key sign in/out system
  • Conduct daily physical hazard inspections throughout the resort
  • Respond to accidents administer first aid as required
  • To ensure all guests are accounted for and evacuated from the property in case of an emergency situation, and the hotel emergency response plan is followed
  • Assist guests/employees during emergency situations
  • To implement and follow security/fire/safety procedures to resort rules and regulations Ensures compliance with company/hotel policies and procedures and supports company mission, values, and standards of ethics and integrity
  • Notify appropriate individuals in the event of accidents, attacks, or other incidents
  • Defuse guest/employee disturbances.
  • Call for outside assistance if necessary
  • Complete incident reports to document all Security/Loss Prevention related incidents
  • To handle any guest complaints in a calm and professional manor and understand if any service recovery is required to resolve the situation
  • To report to the management any guest complaints and how the situation was handled, and if any further action is required
  • Resolve safety hazard situations
  • Escort any unwelcome persons from the property without interrupting the orderly flow of property operation
  • Call for assistance using proper code responses
  • Complete a Loss Prevention shift summary/daily activity report
  • Maintain confidentiality of all Security/Loss Prevention and property reports/documents; release information only to authorized individuals
  • Assist in directing guests to rooms and offer luggage services
  • Monitor and manage parking area
  • Offer concierge services by supplying guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest and activities
  • Regular walk around of the entire property to ensure areas are secure and safe, but also tidy and presentable
  • Assist staff in all areas with any tasks as required
  • To implement and follow security/fire/safety procedures to resort rules and regulations
  • Carry resort phone at all times when not at security gate to be available for calls anytime
  • Answer any incoming calls and take messages as required

 

It is of key importance to note that Cove55 is a small boutique property and thus it will be important and regularly required to perform duties outside of your job description as requested/required by the Resort Managers.

We offer an attractive remuneration that commensurate with experience to successful candidates. For interested applicants, please write-in with full resume or email your resume which should include your current and expected salary, together with a copy of passport-sized photo (N.R) to the below address:

HUMAN RESOURCE DEPARTMENT
SARAWAKIANA RETA SDN BHD (1131208-D)
Level 5, Tun Jugah Tower,
Jalan Tunku Abdul Rahman,
93100 Kuching Sarawak,
Malaysia.
Tel: (+60) 82 245 587 OR (+60) 12 822 0418 (MR ANDREW)
E-mail address: hrm.groupexecutive@gmail.com
OR
andrew.fletcher@cove55.com

Job Summary
Cove55
Full time
1
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